A Study of Customers Consumption Factors in Resisting or Adopting Mobile Payments: Example of Purchasing 3C ProductsHeng-Yi Chen Deportment of Digital Managementy, Kao Yuan University, Taiwan
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ABSTRACT
Taiwan's 「DIGI+」 from 2017 to 2025 aims to popularize mobile payments. However, breaking through the barrier of more than 80% adoption rate has proven to be challenging. The perceived usefulness and perceived ease of use in the technology acceptance model (TAM) are considered the primary driving factors. In other words, if people cannot perceive the ease of use and usefulness, any obstacles will fail to drive their intention to use mobile payments. 3C products are perceived as having a short product life cycle and a relatively high price. What factors contribute to consumers either resisting the adoption of mobile payments (innovation resistance) or adopting them (consumer value) when purchasing 3C products? KEYWORDS: Mobile Payment; Technology Acceptance Model; Innovation Resistance DOI: 10.6929/IJCM.202401_14(1).0005 |
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